Privacy Policy
Last Updated: November 4, 2025
We take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered soft cost estimation platform.
1. Information We Collect
1.1 Information You Provide
We collect information that you provide directly to us, including:
- Account Information: Name, email address, and password when you create an account
- Project Data: Location, project type, hard costs, and other project details you input for cost estimates
- Payment Information: Billing details processed securely through our payment processor (Stripe)
- Communications: Information you provide when you contact us for support or inquiries
1.2 Automatically Collected Information
When you access our platform, we automatically collect certain information, including:
- Usage Data: Pages visited, features used, time spent on platform, and interaction patterns
- Device Information: IP address, browser type, operating system, and device identifiers
- Log Data: Server logs, error reports, and system activity
- Cookies: We use cookies and similar technologies to enhance your experience
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI-powered cost estimation services
- Process your transactions and manage your subscription
- Generate accurate soft cost estimates based on your project data
- Send you service-related notifications and updates
- Respond to your inquiries and provide customer support
- Analyze usage patterns to improve our platform and develop new features
- Detect, prevent, and address technical issues, fraud, and security concerns
- Comply with legal obligations and enforce our Terms of Service
3. AI and Machine Learning
Our platform uses artificial intelligence to generate cost estimates. Your project data may be used to:
- Train and improve our AI models (in an aggregated, anonymized format)
- Generate personalized cost estimates based on location and project type
- Provide more accurate predictions over time
We do not share your individual project details with third-party AI providers. All AI processing is done securely within our systems or with trusted partners under strict data protection agreements.
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Information
We do not sell, rent, or trade your personal information to third parties.
4.2 Service Providers
We may share your information with trusted service providers who assist us in operating our platform, including:
- Authentication: Clerk (for secure user authentication)
- Payment Processing: Stripe (for subscription and payment management)
- Cloud Hosting: Railway (for secure data storage and processing)
- AI Services: Anthropic (for AI-powered cost estimation)
- Analytics: Usage analytics to improve our service
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.3 Legal Requirements
We may disclose your information if required by law, court order, or legal process, or to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Investigate fraud or security issues
- Protect the rights and safety of our users and the public
4.4 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest (TLS/SSL)
- Secure authentication through Clerk
- Regular security audits and updates
- Access controls and authentication requirements
- Secure cloud infrastructure with Railway
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Improve our AI models and services
You can request deletion of your account and associated data at any time by contacting us at eliza@efcbrand.com.
7. Your Rights and Choices
You have the following rights regarding your personal information:
7.1 Access and Portability
You can access, download, and export your project data from your account dashboard.
7.2 Correction
You can update your account information and project data at any time.
7.3 Deletion
You can request deletion of your account and associated data by emailing eliza@efcbrand.com.
7.4 Opt-Out
You can opt out of marketing communications by clicking the unsubscribe link in our emails or updating your preferences in your account settings.
7.5 Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.
8. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
Your continued use of the platform after changes take effect constitutes acceptance of the updated policy.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how we use it
- Right to delete your personal information
- Right to opt-out of the sale of personal information (we do not sell your information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at eliza@efcbrand.com.
13. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise these rights, contact us at eliza@efcbrand.com.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: eliza@efcbrand.com
Contact Form: contact.html
We will respond to your inquiry within 30 days.
By using GTS CostPro, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.